frequently asked questions

Find the right answer to your question.

Topics

Company.

Where is Flowgy from?

Flowgy is a Spanish company that offers its services and products worldwide. Flowgy is headquartered in: CEDIT UPCT Technological Park of Fuente Álamo. Calle 5 P.P. los Leones, 51, 30332 Fuente Álamo, Murcia

Does Flowgy have the European certification as a medical device?

Flowgy is approved and certified by the European Directive 93/42/EEC as software for nasal diagnosis and surgery, thus complying with all the quality and safety standards dictated by the European Commission for the medical field.

How can I contact the Flowgy team?

We are at your disposal for any questions you may have. In order to reduce response times and speed up procedures, we have several specialized departments at your disposal:

With our introductory e-mail (welcome@flowgy.com) you can introduce yourself and discuss any general information topics, for example newsletters, products, collaborations…

In sales (sales@flowgy.com), we will help you with any question related to the purchase of any of our services or products.

Customer Support (customer.support@flowgy.com), for any general queries, such as information about licenses, purchase of new CFD cases, termination of subscriptions...

Technical support (technical.support@flowgy.com), to help you with any technical question, such as doubts about the operation of Flowgy Innovation, updates, bugs…

How can I collaborate with Flowgy?

We want to make our vision a reality - to create a medical world in which technological innovations are accessible to all and significantly improve people’s quality of life - with partners who also share our dreams.

If you are interested in supporting our cause, please do not hesitate to write to us at welcome@flowgy.com

CFD Studies.

Is a physician involved in the resolution of the Functional CFD Study?

No. The Functional CFD Study is performed by Flowgy technicians based on technical and computational standards. This report provides objective information about the behavior of the air in the nasal cavity and its objective functionality. In no case does the Functional CFD Study report provide a medical assessment of the state of the nasal cavity. It only provides information that can be very useful for an ENT specialist.

Can I request a Functional CFD Study without being a physician?

Yes, you can. However, Flowgy strongly recommends that the CFD report be evaluated and interpreted by an ENT specialist before drawing any conclusions.

How do I receive the CFD report?

Once we have completed the Functional CFD Study we will send you a download link to the e-mail address you have provided us so that you can download the report in PDF format securely from our encrypted servers.

How long does it take to receive the CFD report?

Less than 24 hours after confirmation of payment of the study.

Which CT Scan files are accepted?

In order to be able to perform a CFD study, the CT must be provided either in DICOM format or in NRRD format.

What technical specifications does the CT Scan need to have in order to be analyzed?

1 – The CT scan must include the entire nasal cavity, from the tip of the nose to the choana.
2 – The optimal resolution for CT analysis and interpretation should be between 0.4-0.6mm.
3 – Metallic dental implants or bone implants can alter or invalidate the result of the analysis.
4 – The CT format should be DICOM or NRRD.

Do I have to provide patient data for the resolution of the Functional CFD Study?

It is not mandatory and it is not relevant for the performance of the CFD study. It is an option to personalize the CFD report and give it an identity.

Does Flowgy collect any kind of personalized data of the patients?

No. At no time does Flowgy access personal or confidential information contained in the CT Scans or similar and that Flowgy will use throughout the computing process.

In which language is the pdf report available?

At the moment the CFD report is available only in English and Spanish.

Flowgy Innovation.

Can I use Flowgy Innovation for educational purposes?

Yes, Flowgy Innovation can be used for educational purposes. Some universities, such as the Universidad Politécnica de Cartagena in Spain, use Flowgy as an aid to CFD calculation in anatomical structures.

If you are interested in obtaining a license for the use of Flowgy Innovation for educational purposes, please contact us at sales@flowgy.com

Can I use Flowgy Innovation as a scientific research tool?

Yes, Flowgy Innovation can be used for research purposes.If you are interested in obtaining a license for the use of Flowgy for research purposes, please contact us at sales@flowgy.com

Can I trial Flowgy Innovation before getting a license?

Of course you can! We provide you with a fully functional trial version of Flowgy Innovation for a maximum period of 2 weeks. During this time you will be able to test all of Flowgy’s features.

How can I get the 25% discount for researchers and educators?

Just contact our sales team (sales@flowgy.com) and they will not only give you the discount but also advise you on how to get the most out of your Flowgy Innovation license.

Can I cancel my license at any time?

Yes, you can. Just write to our customer support team (customer.support@flowgy.com) explaining your case and they will take care of the rest.

How can I contact technical support?

Flowgy’s technical team is happy to help you by emailing technical.support@flowgy.com

Does Flowgy Innovation work with Linux operating system?

Yes, Flowgy Innovation runs natively on Linux. Flowgy Innovation has been developed on the Linux operating system, and more specifically on the Debian-based Ubuntu distribution.

Does Flowgy Innovation work on a Windows or MAC operating system?

Yes, Flowgy Innovation can be used on these two operating systems using additional virtualization software, such as VMware or VirtualBox. In fact, it is a solution adopted by a large majority of our customers and partners. We have virtual machines with a pre-installed Linux operating system ready to install Flowgy Innovation and use it on Windows and MAC.

Using this solution means a loss of about 40% in the performance of Flowgy Innovation, which given the power and performance of mid/high-end computers available today, is not important and Flowgy Innovation will work perfectly.

In the case of Windows 10, it is also possible to use Flowgy Innovation natively by activating WSL and installing one of the available distributions (in our case the Ubuntu distribution). Using a Windows X server (such as, Xming, which is free), the Flowgy Innovation graphical environment will work perfectly and on the Windows 10 operating system like any other application.

What are the recommended minimum operating system requirements for Flowgy Innovation?

The recommended operating system to use Flowgy Innovation is Linux (Ubuntu 18.04 distribution). Due to the large number of Linux distributions we can only offer technical support for the Ubuntu 18.04 distribution and higher.

What are the minimum recommended hardware requirements for Flowgy Innovation?

- Intel or AMD processor 3GHz or higher. We recommend a multi-core Intel processor.
- 16 GB of RAM.
- 100 MB of available hard disk memory for installation. Additional memory space is also required to be able to save the files created in Flowgy. We recommend an SSD disk.
- Computer screen with a resolution of 1920x1080px.
- NVIDIA graphics card
- Permanent internet connection.
- Anydesk software installed on the computer (https://anydesk.com).

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