frequently asked questions
Find the right answer to your question.
Find the right answer to your question.
Flowgy is a Spanish company that offers its services and products worldwide. Flowgy is headquartered in: CEDIT UPCT Technological Park of Fuente Álamo. Calle 5 P.P. los Leones, 51, 30332 Fuente Álamo, Murcia
Flowgy is approved and certified by the European Directive 93/42/EEC as software for nasal diagnosis and surgery, thus complying with all the quality and safety standards dictated by the European Commission for the medical field.
We are at your disposal for any questions you may have. In order to reduce response times and speed up procedures, we have several specialized departments at your disposal:
With our introductory e-mail (welcome@flowgy.com) you can introduce yourself and discuss any general information topics, for example newsletters, products, collaborations…
In sales (sales@flowgy.com), we will help you with any question related to the purchase of any of our services or products.
Customer Support (customer.support@flowgy.com), for any general queries, such as information about licenses, purchase of new CFD cases, termination of subscriptions...
Technical support (technical.support@flowgy.com), to help you with any technical question, such as doubts about the operation of Flowgy Innovation, updates, bugs…
We want to make our vision a reality - to create a medical world in which technological innovations are accessible to all and significantly improve people’s quality of life - with partners who also share our dreams.
If you are interested in supporting our cause, please do not hesitate to write to us at welcome@flowgy.com
No. The Basal CFD Study is performed by Flowgy technicians based on technical and computational standards. This report provides objective information about the behavior of the air in the nasal cavity and its objective functionality. In no case does the Basal CFD Study report provide a medical assessment of the state of the nasal cavity. It only provides information that can be very useful for an ENT specialist.
Yes, you can. However, Flowgy strongly recommends that the CFD report be evaluated and interpreted by an ENT specialist before drawing any conclusions.
Once we have completed the Basal CFD Study we will send you a download link to the e-mail address you have provided us so that you can download the report in PDF format securely from our encrypted servers.
Less than 24 hours after confirmation of payment of the study.
In order to be able to perform a CFD study, the CT must be provided either in DICOM format or in NRRD format.
1 – The CT scan must include the entire nasal cavity, from the tip of the nose to the choana.
2 – The optimal resolution for CT analysis and interpretation should be between 0.4-0.6mm.
3 – Metallic dental implants or bone implants can alter or invalidate the result of the analysis.
4 – The CT format should be DICOM or NRRD.
It is not mandatory and it is not relevant for the performance of the CFD study. It is an option to personalize the CFD report and give it an identity.
No. At no time does Flowgy access personal or confidential information contained in the CT Scans or similar and that Flowgy will use throughout the computing process.
At the moment the CFD report is available only in English and Spanish.
Yes, Flowgy Innovation can be used for educational purposes. Some universities, such as the Universidad Politécnica de Cartagena in Spain, use Flowgy as an aid to CFD calculation in anatomical structures.
If you are interested in obtaining a license for the use of Flowgy Innovation for educational purposes, please contact us at sales@flowgy.com
Yes, Flowgy Innovation can be used for research purposes.If you are interested in obtaining a license for the use of Flowgy for research purposes, please contact us at sales@flowgy.com
Of course you can! We provide you with a fully functional trial version of Flowgy Innovation for a maximum period of 2 weeks. During this time you will be able to test all of Flowgy’s features.
Yes, you can. Just write to our customer support team (customer.support@flowgy.com) explaining your case and they will take care of the rest.
Flowgy’s technical team is happy to help you by emailing technical.support@flowgy.com
Yes, Flowgy Innovation runs natively on Linux. Flowgy Innovation has been developed on the Linux operating system, and more specifically on the Debian-based Ubuntu distribution.
Yes, Flowgy Innovation can be used on these two operating systems using additional virtualization software, such as VMware or VirtualBox. In fact, it is a solution adopted by a large majority of our customers and partners. We have virtual machines with a pre-installed Linux operating system ready to install Flowgy Innovation and use it on Windows and MAC.
Using this solution means a loss of about 40% in the performance of Flowgy Innovation, which given the power and performance of mid/high-end computers available today, is not important and Flowgy Innovation will work perfectly.
In the case of Windows 10, it is also possible to use Flowgy Innovation natively by activating WSL and installing one of the available distributions (in our case the Ubuntu distribution). Using a Windows X server (such as, Xming, which is free), the Flowgy Innovation graphical environment will work perfectly and on the Windows 10 operating system like any other application.
The recommended operating system to use Flowgy Innovation is Linux (Ubuntu 18.04 distribution). Due to the large number of Linux distributions we can only offer technical support for the Ubuntu 18.04 distribution and higher.
- Intel or AMD processor 3GHz or higher. We recommend a multi-core Intel processor.
- 16 GB of RAM.
- 100 MB of available hard disk memory for installation. Additional memory space is also required to be able to save the files created in Flowgy. We recommend an SSD disk.
- Computer screen with a resolution of 1920x1080px.
- NVIDIA graphics card
- Permanent internet connection.
- Anydesk software installed on the computer (https://anydesk.com).
Got a licensing, billing or technical issue? Want to send feedback about a beta feature? Need details about our products? Let us know.
Just reach out to us and we’ll respond as soon as we can. Please provide as much information as possible.
